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Emotional Intelligence in Management: The Key to Success

Updated: Nov 22, 2023

Toni from Vision Factory

Author: Toni Guć

Date of Publication: 20/02/2023

Why is Emotional Intelligence Important for Managers?

Emotional intelligence means being able to understand and control your own feelings, as well as to influence other people's emotions. Therefore, emotional intelligence is crucial in the workplace for managers to make business decisions.

Understanding Emotional Intelligence

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Being emotionally intelligent requires certain essential abilities, such as knowing yourself, controlling your emotions, caring about others' feelings, and having good social skills.. In particular, self-awareness means having a clear understanding of your emotions and how they affect others. On the other hand, self-regulation involves the ability to manage and control your emotions, even in challenging situations. Last, empathy is the ability to understand and share the feelings of others. On the other hand, social skills refer to effective communication and the act of building relationships with others.

Moreover, self-awareness is the foundation of emotional intelligence. Without a clear understanding of your emotions, it is difficult to effectively manage them or understand the others. Self-regulation, though, is equally important, as it allows managers to remain calm and in control, even in stressful or challenging situations. Also, empathy is crucial for building strong relationships with employees, clients, and partners. On the other hand, social skills are essential for effective communication and collaboration.

Why is Emotional Intelligence Important in Management?

Studies have shown that managers with high levels of emotional intelligence are more effective in leading teams and driving business results. In fact, they are better at the following:

  • to understand and motivate their employees

  • to build strong relationships with clients and partners and

  • to make sound decisions in challenging situations.

Moreover, emotionally intelligent managers are able to create a positive work environment that promotes collaboration, innovation, and engagement. In addition, they are able to effectively manage conflict, build trust, and foster a culture of open communication and respect. Therefore, this is not only benefitial for employees, but also leads to higher levels of job satisfaction and improves business performance.

What’s more, emotionally intelligent managers are better equipped to handle the demands of a constantly changing business environment. Actually, they are able to adapt to new situations, manage ambiguity, and navigate complex relationships and challenges. Thus, this makes them more effective leaders and more successful in achieving their goals.

Developing Emotional Intelligence in Management

While emotional intelligence is largely innate, it can also be developed and strengthened through training and practice. Here are some steps that managers can take to improve their emotional intelligence:

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1. Practice self-awareness

Take time to reflect on your own emotions and how they affect your thoughts, behavior, and interactions with others. In addition to that, keep a journal, meditate, or seek feedback from others to help you gain greater self-awareness.

2. Improve self-regulation

Develop strategies for managing your emotions, such as deep breathing, mindfulness, and exercise. This way, you will learn to recognize and control your stress triggers, and develop a plan for managing stress and anxiety.

3. Build empathy

Practice active listening and try to understand others' perspectives and emotions. You can also seek to understand the motivations and emotions behind the actions of others.

4. Enhance social skills

Work on your communication and relationship-building skills, such as active listening, assertiveness, and conflict resolution. What’s more, look for feedback and coaching to help you improve your communication and interpersonal skills.

The Benefits of Emotional Intelligence in Management

The benefits of emotional intelligence in management are clear and numerous. Emotionally intelligent managers can better lead their teams, build strong relationships, and make sound business decisions. As a result, they are able to create a positive work environment, manage conflict effectively, and promote collaboration and engagement.

Emotional intelligence, managers, emotional intelligence in management, management, empathy social skills

In addition to these benefits, emotionally intelligent managers are also more effective at navigating complex situations, adapting to change, and managing ambiguity. This allows them to remain resilient and focused on the face of challenges, and to lead their teams towards success.

Moreover, emotionally intelligent managers are able to foster a positive and supportive workplace culture. This helps to increase employee morale, reduce turnover, and improve overall job satisfaction. A positive work environment can lead to higher levels of productivity and creativity, as well as improved customer satisfaction and business performance.

Emotional Intelligence in Today's Workplace

In today's fast-paced and constantly changing business environment, emotional intelligence is more important than ever. Managers should effectively navigate complex relationships and challenges, and lead their teams properly.

As the world becomes more interconnected and global, emotional intelligence is becoming an increasingly critical competency for managers. Therefore, thanks to this managers can effectively communicate and collaborate with people from diverse backgrounds. This way, they can drive results in a rapidly changing business landscape.


All in all, emotional intelligence is the key to success in management. Self-awareness, self-regulation, empathy, and social skills, can help managers to become more effective leaders. In addition to that, they can build stronger relationships, and drive better business results. Therefore, managers should prioritize emotional intelligence in businesses and the constantly changing business environment.

Reference List:

Why emotional inteligence is important in leadership?

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